Department of Administrative Services
Customer Satisfaction Survey
Every six months DAS implements a survey of its customers. Your responses are truly appreciated as they help us to achieve our mission: to provide high quality, affordable infrastructure products and services to Iowa government customers in a manner that empowers them to provide better service to the citizens of Iowa and support the State of Iowa in achieving economic growth.
The survey's full content report and summary in brief can be found at the links shown below. Surveys were administered quarterly until 2007, at which time we moved to a semi-annual schedule. Only those customers ordering or receiving products and/or services will be sent a survey.
The survey objectives include:
- Identify the frequency of purchases of products and/or services.
- Determine if products and/or services were delivered on time.
- Determine if products and/or services were delivered within budget.
- Measure the satisfaction with products and/or services received from DAS.
- Measure the customer satisfaction provided by DAS.
Your input and feedback is important to the Department’s success and we will work to address the areas of opportunity which you’ve shared with us. Thanks for the time that you took to respond to the survey.
DAS Customer Satisfaction Surveys
* Note: Beginning in July 2007 surveys were conducted and compiled in-house. Only "full report" versions are available at this time.