Department of Administrative Services
I/3 Help Desk Contacts
For Questions Related to Online System Performance Issues:
| ITE Service Desk | (515) 281-5703 | 1-800-532-1174 |
|---|
Please address questions related to the following issues to the ITE Service Desk to be forwarded on to the appropriate personnel. If the I/3 Performance Reporter tool {
} has been installed on your PC, please submit these system issues via that tool instead of calling the ITE Service Desk.
- I/3 not available
- I/3 is not responding
- Printer isn’t printing
- New printer requests
- Other I/3-related issues in which Business area personnel cannot assist
Password Resets
| BusinessArea | Primary Contact | Secondary Contact |
|---|---|---|
| I/3 Budget | Mike Hahn (515) 281-5417 |
Hugh Ceaser (515) 281-7076 |
| I/3 Financial | Tricia Snyder (515) 281-6616 |
Keith McLeod (515) 281-6614 |
| I/3 Data Warehouse (Budget and Financial) |
Tricia Snyder (515) 281-6616 |
Keith McLeod (515) 281-6614 |
For Questions Related to Business Areas:
Note: Data Warehouse questions should be addressed to the business area to which they relate
I/3 Budget
| Business Area | Primary Contact | Secondary Contact |
|---|---|---|
| I/3 Budget Security (new users & changes) |
Mike Hahn (515) 281-5417 |
Hugh Ceaser (515) 281-7076 |
| Budget | Mike Hahn (515) 281-5417 |
Hugh Ceaser (515) 281-7076 |
| Budget - AGA | Linda Leto (515) 281-3853 |
DOM-AGA analyst assigned to your department |
I/3 Financial
Security, Workflow (new users & changes)
| Tricia Snyder (515) 281-6616 |
Roger Johnson (515) 281-0160 |
Business Areas
(Accounts Receivable; Cash Receipts; Cost Accounting; Cost Allocation; General Accounting; Fixed Assets; Inventory; Payment Documents; Procurement; Vendors; any area not listed)
| Keith McLeod (515) 281-6614 |
Lori McClannahan (515) 281-3206 |
Nick Miller (515) 725-2049 |
| Tim Criner (515) 725-2070 |
Roger Johnson (515) 281-0160 |
Tricia Snyder (515) 281-6616 |