Department of Administrative Services
Customer Service Center
Phone: 515-242-5120
E-mail: cust.serv@iowa.gov
Hours of operation: 7:30 a.m. to 4:30 p.m.
Welcome to the DAS Customer Service Center. We are devoted to listening to you, our
customers, and tailoring our services to meet your needs. We strive to answer your questions and help
connect you with the right people. The Customer Service Center can be the first
point of contact for the public and other state agencies to access many of the
services provided by the Department of Administrative Services.
The Customer Service Center can help you with general information regarding building access and parking applications, lot assignment, ticket payment, ticket appeals, visitor parking, and habitual violators. Information needed to purchase educational directories, salary books, and Capitol photos can also be found at the Service Center. All flag sales are now handled at the Museum Shop in the Iowa Historical Building.
The Customer Service Center is also where requests for services for general building maintenance should be sent: elevator problems, fire alarms, plumbing issues, heating, ventilation repairs, etc.
Forms, reference & information
- Capitol Complex Digging Application Form
- Conference Rooms on the Capitol Complex
- Educational Directory Order Form
- Parking/Building Access Application Request (here is an example of how to fill out this form)
- Parking Map
- Publication Price List
- Request for Services (eDAS)
- State Holidays - State offices are closed